.help-wrap{padding:70px 0 110px}.help-wrap>header{display:flex;gap:22px;align-items:center;max-width:900px;margin-bottom:35px}.concierge-avatar{width:100px;height:100px;border-radius:30px;background:linear-gradient(135deg,#ef2f88,#4d1a36);color:#fff;display:grid;place-items:center;font:34px var(--serif);box-shadow:var(--shadow-sm)}.help-wrap h1{font:clamp(65px,8vw,100px)/.82 var(--serif);color:var(--plum);letter-spacing:-.055em;margin:8px 0 15px}.help-wrap h1 em{font-family:var(--script);font-weight:400;color:var(--pink)}.help-wrap header p{color:var(--muted);max-width:720px}.concierge-shell{display:grid;grid-template-columns:1fr 340px;gap:18px}.help-chat,.help-side{background:#fff;border:1px solid var(--border);border-radius:24px;padding:24px;box-shadow:var(--shadow-sm)}.concierge-message{background:#fff0f7;border:1px solid #f2d4e2;border-radius:18px 18px 18px 5px;padding:15px;max-width:78%}.concierge-message b{color:var(--plum)}.concierge-message p{font-size:13px;margin:5px 0;color:#70485d}.quick-help{display:flex;gap:7px;flex-wrap:wrap;margin:18px 0}.quick-help button{border:1px solid var(--border);background:#fff;border-radius:999px;padding:8px 10px;font-size:9px;font-weight:900;cursor:pointer}.help-chat form{display:flex;gap:8px;border-top:1px solid #f2e1e9;padding-top:17px}.help-chat form input{flex:1;border:1px solid var(--border);border-radius:13px;padding:12px}.answer-card{margin-top:16px;background:#f8f3f6;border:1px solid #ead8e1;border-radius:18px;padding:16px}.answer-card h3{font:24px/1 var(--serif);color:var(--plum);margin:3px 0}.answer-card p{font-size:12px;color:var(--muted)}.answer-card a{font-size:10px;font-weight:900;color:#ef2f88}.help-side h2{font:34px/1 var(--serif);color:var(--plum);margin:7px 0}.help-side p{font-size:12px;color:var(--muted)}#escalateBox{margin-top:16px;border-top:1px solid var(--border);padding-top:12px}#escalateBox input,#escalateBox textarea{width:100%;border:1px solid var(--border);border-radius:11px;padding:10px;margin:5px 0}#escalateBox textarea{min-height:120px}@media(max-width:800px){.concierge-shell{grid-template-columns:1fr}.help-wrap>header{align-items:flex-start}.concierge-avatar{width:70px;height:70px;border-radius:21px;flex:0 0 70px}.help-wrap h1{font-size:66px}}